Feedback

Learn how to activate, view, analyze, and interpret user feedback on AI Copilot interactions using the analytics dashboard.

Feedback buttons are a quick and simple way of getting user inputs directly in the AI Agent. User can rate and provide feedback on every AI Agent

Activate feedback buttons in your AI Agent

By default, the feedback buttons are switched off in your AI Agent Integration. You can scroll down to the "Show Demo Button" section and switch on the Feedback buttons settings.

Detailed Feedback

When users give a thumbs down, ask them to explain what was wrong and how it could be improved. Make sure to use our suggested prompt in your copilot to make this work well.

Analyze and Interpret user feedback

Head over to our analytics dashboard to track performance data, manage connections, and focus on successful user interactions.

Switch your view to evaluate conversations needing improvement. Examine negative feedback entries for targeted review and analysis. Understand areas where the AI's response may need improvement and make the necessary adjustments.