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  1. Guides
  2. How to build an AI Copilot?
  3. Conversation Analysis

Glossary

Last updated 1 month ago

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Terms from the Messages Table/CSV:

Name
Description

Sent

Timestamp for when the message was sent by the user

Name

Refers to the phone number or UUID of the User

User Message (EN)

This refers to the User's message. The "EN" stands for English, to indicate the English translation of the message.

Assistant Message (EN)

This refers to the Assistant's reply. The "EN" stands for English, to indicate the English translation of the message.

User Message (Local)

This refers to the User's message. The "Local" stands for local language used. In case, the user messages are in English, this will appear to the same as "User Message (EN)" column.

Assistant Message (Local)

This refers to the Assistant's message. The "Local" stands for local language used. In case, the user messages are in English, this will appear to the same as "User Message (EN)" column.

Analysis Result

This is the JSON data based on the Analysis Script that we run.

Feedback

This refers specifically to the "👍" and "👎" feedback implemented in the Copilot Builder

Run Time

This refers to the amount of time it took for the Assistant to respond to the User's query

Run URL

The specific Run URL of that query, this can be useful to debug.

Input Images

This will show a link or path to any images uploaded by the User.

Input Audio

This will show a link or path to any audio messages uploaded by the User.

User Message ID

It is the platform-dependent message ID (e.g. WhatsApp Message ID for the message sent by user)

Conversation ID

This is the unique ID for each conversation (old messages are in context for new ones). e.g. it is the part between one "reset" to next for a WhatsApp bot

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